Return & Refund Policy

Last Updated: 10/11/26

At Lobasti, your satisfaction matters to us. We want you to feel confident shopping with us and love the clothing you receive. If something isn't right, we're here to help.

To ensure a fair experience for our customers while maintaining the quality and sustainability of our business, we've established the following return and refund guidelines.

1. Return Eligibility

We accept eligible returns within 30 calendar days of delivery.

To qualify for a return, your item must meet the following conditions:

• Be unworn, unwashed, and unused.

• Be in its original condition, with all original tags attached.

• Be free of stains, odors, makeup, pet hair, damage, or signs of wear.

• Include any original packaging, accessories, or components provided with the item.

• Be accompanied by proof of purchase or your order number.

Items that do not meet these requirements may be denied a return or refund.

2. Items That Cannot Be Returned

For hygiene, quality, and inventory reasons, the following items are not eligible for return unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:

• Items marked Final Sale at the time of purchase.

• Undergarments, intimate apparel, and other hygiene-sensitive products.

• Items that have been worn, washed, altered, or damaged after delivery.

• Items returned outside the 30-day return window.

Please review product descriptions, sizing information, and product images carefully before placing your order.

3. How to Request a Return

All returns must be approved before an item is sent back.

To request a return:

1. Contact us at Sales@lobasti.com with your order number and the reason for your request.

2. Include clear photographs when reporting a damaged, defective, or incorrect item.

3. Wait for our team to review your request and provide return instructions.

4. If approved, follow the instructions provided and ship the item within 7 calendar days of receiving return authorization.

Returns sent without prior authorization may be delayed or refused where permitted by law.

Please do not send merchandise to the address printed on your shipping label unless we have confirmed that it is an authorized return location.

4. Return Shipping Costs

For returns due to a change of mind, ordering the wrong size, or deciding that an item is not right for you, the customer is responsible for return shipping costs.

Original shipping charges are nonrefundable for change-of-mind returns, except where required by law.

If an item arrives damaged, defective, or incorrect due to an error on our part, we will work with you to resolve the issue without charging you return shipping costs. Depending on the situation, we may provide a replacement, refund, or prepaid return label.

We recommend using a trackable shipping service. Customers are responsible for retaining their return tracking information and proof of shipment.

5. Exchanges and Sizing Issues

We understand that finding the right fit can be challenging when shopping online.

If you need a different size or color, contact us within 30 calendar days of delivery. Exchanges are subject to availability.

Where an exchange is unavailable, we may offer an eligible refund or store credit in accordance with this policy and applicable law.

Please review our size charts and product descriptions before ordering. A sizing preference or fit issue does not automatically qualify as a defective product.

6. Damaged, Defective, or Incorrect Items

We stand behind the quality of the products we sell.

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 calendar days of delivery.

Please provide:

• Your order number.

• A brief description of the issue.

• Clear photographs showing the item and, when relevant, its packaging or shipping label.

Our team will review the information and determine the appropriate resolution. Depending on the circumstances, we may provide a replacement, refund, or another reasonable solution.

You will not be required to pay return shipping for an item confirmed to be damaged, defective, or incorrectly supplied by us.

If you discover a problem after this reporting period, please contact us. We will review the circumstances and honor any rights or remedies required by applicable law.

7. Refund Processing

Once an approved return reaches the designated return location, we will inspect the item and notify you of the outcome.

Approved refunds will be issued to the original payment method whenever possible. Please allow 5–10 business days after refund approval for processing, in addition to any time your bank or payment provider may require.

If a return does not meet the eligibility requirements, we will notify you of the reason and explain any available options.

We do not guarantee a refund before the returned item has been received and assessed, except where applicable law requires otherwise.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Orders that have not entered processing or fulfillment may be eligible for cancellation. Once an order has been processed, shipped, or handed to a fulfillment provider, cancellation may no longer be possible.

If cancellation is unavailable, you may request a return after delivery under this policy.

We cannot guarantee that a cancellation request will be successful once fulfillment has begun.

9. Fair Use and Return Abuse

We are committed to treating every customer fairly. We also reserve the right to review return requests that show reasonable indications of misuse, including:

• Repeated returns of worn, washed, or damaged merchandise.

• Requests involving substituted items or merchandise that was not purchased from us.

• Altered order information, fabricated damage claims, or materially inconsistent evidence.

• Repeated refund requests for the same order or item.

• Returns that fall outside the stated eligibility requirements.

We may request additional information or photographs when reasonably necessary to assess a claim.

Return requests will be reviewed individually and objectively. We will not deny a legitimate claim solely because a customer has made previous returns.

Where permitted by law, fraudulent activity may result in the refusal of an ineligible return or restrictions on future purchases. Nothing in this section limits any consumer rights that cannot legally be waived.

10. Contact Us

Have a question about a return, refund, or exchange?

We're happy to help.

Store: Lobasti
Email: Sales@Lobasti.com
Customer Service Hours: 9am to 6pm ET

Thank you for supporting our business. We appreciate your trust and are committed to providing a positive shopping experience while maintaining fair policies for everyone.